Nancy Kwan

Nancy is an accomplished marketing, operations, and customer experience leader, with over 16 years of expertise in insurance, media, and technology. She specializes in implementing digital marketing and user experience strategies to provide CPA members with a seamless and user-friendly customer experience. Nancy is dedicated to simplifying complex insurance terminology and facilitating effective communication between the insurance industry and consumers. Her passion lies in inspiring and empowering individuals, as she strives to foster confidence and expand knowledge through her work.